Dispatcher/Customer Service Specialist – St. Cloud
1st Shift | Full-Time| St. Cloud, MN
DOWNLOAD APPLICATION APPLY ONLINE CONTACT US
Are you looking for an opportunity to start something new or build your career somewhere rewarding? Then look no further! Central McGowan is now hiring a motivated Dispatcher/Customer Service Specialist to join our team in St. Cloud! Central McGowan is a leading, family-owned supplier of gases, supplies, equipment, service and more!
WE INVEST IN YOU!
Our benefits include:
- Competitive Wages
- 401(k) with Employer Match
- Annual Profit sharing
- Work life balance – flexible scheduling options
- Paid Time Off (yes, even on your Birthday!)
- Paid Holidays
- Company Paid Volunteer Opportunities
- Short term disability, term life, and ADD insurance
- Medical, Dental and Vision Insurance
- Health Savings Account
- Employee rewards and recognition events
- Paid Training
- Employee Referral Program
- Endless career growth and opportunities!
Position Overview
Dispatch and Direct
- Direct scheduling of deliveries by utilizing the TIMS tools such as Bulk Gas Manager, Usage history and notes, TED, etc., along with input from drivers and/or others with valuable insight for routes and delivery times.
- Create and send drivers daily dispatch schedules.
- Keep in contact with drivers with any updates or alternative locations as needed.
- Coordinate back up trucks in the event of breakdowns or any problems with original deliveries.
- Ensure DOT compliance and hours of service when scheduling driver routes
- Ensure timeliness of paperwork and delivery tickets.
- Create and maintain reports of deliveries and pick up within a day/week/month.
Bulk Gas Manager Champion
- Responsible for maintaining Bulk gas manager information and updating usage on a regular basis to ensure proper delivery amounts and times.
- Assist branches with product and Bulk Gas Manager questions.
- Data entry of new and existing customer accounts in Bulk Gas Manager
Customer Service/CO2 Account Management
- Answer customer service calls for beverage division. Troubleshoot customer questions and malfunctions when necessary.
- Create and maintain effective professional relationships with customers and vendors.
- Coordinate and schedule new beverage department installs including but not limited to CO2 systems, and nitrogen generators.
Ensure proper care in the use and maintenance of equipment and supplies and promote continuous improvement of workplace safety.
- Perform minor preventive maintenance on vehicles and inform supervisor as appropriate for other maintenance needed for vehicles.
- Wash and clean interior including disposing of garbage.
- Take vehicles to garage for maintenance and repairs as scheduled.
- Perform emergency repairs to vehicles on the road or get assistance as appropriate.
- Identify and correct all unsafe conditions and practices and communicate actions to appropriate individuals.
Qualifications
- High School diploma or equivalent
- 3 – 5 years of dispatch experience, customer service or a combination of both, preferred.
- Industry experience, preferred but not required.
WE INVEST IN YOU!
Our benefits include:
- Competitive Wages
- 401(k) with Employer Match
- Annual Profit sharing
- Work life balance – flexible scheduling options
- Paid Time Off (yes, even on your Birthday!)
- Paid Holidays
- Company Paid Volunteer Opportunities
- Short term disability, term life, and ADD insurance
- Medical, Dental and Vision Insurance
- Health Savings Account
- Employee rewards and recognition events
- Paid Training
- Employee Referral Program
- Endless career growth and opportunities!
WHO WE ARE AND WHAT WE DO –
Central McGowan is a growing, diversified business. We are a leading supplier of gases, dry ice, and state-of-the-art equipment/technology for the manufacturing, welding, medical, and food and beverage industries in the upper Midwest, and a FANUC-authorized integrator of automation/robotic solutions. Our service area spans most of Minnesota and lowa, and areas of North Dakota, South Dakota and Wisconsin with automation implementations across the U.S. and internationally. We’re family owned with local roots and proud of it.
- Founded in 1965 with the merger of McGowan Welding Supply in Little Falls, MN (est. 1947) and Central Welding Supply, a small supplier of equipment and gases in St. Cloud, MN.
- Since 2011, we’ve grown from a 55-person, 2-location welding supply company to a nearly 140-person, 7-location, diversified business we are today.
- In 2015, expanded to include custom automation and robotics, making us one of the only local distributors who is also an integrator.
- In 2019, acquired Jasons Beverage Carbonation Company, another successful family-owned CO2 distributor in St. Paul, MN, expanding our distribution area to include customers in Minnesota and parts of North Dakota, South Dakota, Wisconsin and Iowa.
- In 2021, acquired Fessler Carbonic Gas Company in Des Moines, IA, expanding our CO2 footprint to all of Iowa; Metro Welding Supply in Minneapolis, MN and Preferred Welder Sales in Mankato, MN to better serve our customers and most recently Preferred Welder Sales out of Mankato expanding our Southern MN footprint.
It’s been through the hard work and ingenuity of dedicated employees that we’ve grown our services and product offerings to where they are today.
If you are looking for an opportunity for future growth/advancement and to be part of a great team, this could be the opportunity for you!
EEOC Statement
Central McGowan is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.