Customer Service and Inside Sales Support
1st Shift | Full-Time| St. Cloud, MN
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Are you looking for an opportunity to start something new or build your career somewhere rewarding? Then look no further! Central McGowan is now hiring a motivated Customer Service and Inside Sales Support individual to work in our St. Cloud branch.
WE INVEST IN YOU!
Our benefits include:
- Competitive Wages
- 401(k) with Employer Match
- Annual Profit sharing
- Work life balance – flexible scheduling options
- Paid Time Off (yes, even on your Birthday!)
- Paid Holidays
- Company Paid Volunteer Opportunities
- Short term disability, term life, and ADD insurance
- Medical, Dental and Vision Insurance
- Health Savings Account
- Employee rewards and recognition events
- Paid Training
- Employee Referral Program
- Endless career growth and opportunities!
Position Overview
- Provide service to incoming retail customers.
- Answer main line and direct calls accordingly.
- Educate, assist and provide recommendations to customers on various products and processes.
- Develop and maintain relationships with internal and external customers mainly through telephone interactions, providing them with needed support on delivery, invoice, or other questions.
- Assist outside sales and drivers with information requests as needed.
- Perform various office tasks and reports as needed.
- Maintain a clean and organized retail space.
- Re-stock sold items in retail store where applicable.
- Fields inbound calls, emails and texts from account managers and route sales representatives and routes requests accordingly.
- Enters new customer data and other sales data for current customers into computer database.
Qualifications
- High School degree or equivalent, required.
- 1 – 2 years of customer service/retails store experience, dispatch, or a combination of both, preferred.
- Basic computer skills, required.
- Knowledge of welding supplies, and applications and or industrial equipment sales knowledge, preferred or willingness to learn.
WHO WE ARE AND WHAT WE DO –
Central McGowan is a growing, diversified business. We are a leading supplier of gases, dry ice, and state-of-the-art equipment/technology for the manufacturing, welding, medical, and food and beverage industries in the upper Midwest, and a FANUC-authorized integrator of automation/robotic solutions. Our service area spans most of Minnesota and lowa, and areas of North Dakota, South Dakota and Wisconsin with automation implementations across the U.S. and internationally. We’re family owned with local roots and proud of it.
- Founded in 1965 with the merger of McGowan Welding Supply in Little Falls, MN (est. 1947) and Central Welding Supply, a small supplier of equipment and gases in St. Cloud, MN.
- Since 2011, we’ve grown from a 55-person, 2-location welding supply company to a nearly 140-person, 8-location, diversified business we are today.
- In 2015, expanded to include custom automation and robotics, making us one of the only local distributors who is also an integrator.
- In 2019, acquired Jason’s Beverage Carbonation Company, another successful family-owned CO2 distributor in St. Paul, MN, expanding our distribution area to include customers in Minnesota and parts of North Dakota, South Dakota, Wisconsin and Iowa.
- In 2021, acquired Fessler Carbonic Gas Company in Des Moines, IA, expanding our CO2 footprint to all of Iowa; and Metro Welding Supply in Minneapolis, MN to better serve customers the Minneapolis metro area and most recently Preferred Welder Sales out of Mankato expanding our Southern MN footprint.
It’s been through the hard work and ingenuity of dedicated employees that we’ve grown our services and product offerings to where they are today.
If you are looking for an opportunity for future growth/advancement and to be part of a great team, this could be the opportunity for you!
EEOC Statement
Central McGowan is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.